Accessibility at Storage Crystal Palace
Storage Crystal Palace is committed to providing an accessible and inclusive experience for everyone who uses our services, including our website visitors, customers and visitors to our Crystal Palace storage facilities. We want people of all abilities to be able to research, book and use our accessible storage in the Crystal Palace area with confidence and independence.
Our Accessibility Commitment
We aim to follow the Web Content Accessibility Guidelines, version 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities. By working towards WCAG 2.1 AA compliance, we aim to make our online storage information and booking journey usable for as many people as possible.
Using Our Website with Screen Readers
Our website is designed to be compatible with modern screen-reader technology so that customers who rely on assistive tools can access information about our Crystal Palace storage units. We use descriptive page titles, logical heading structures and meaningful text for buttons and labels. Images that provide important information are given alternative text so screen-reader users can understand the content. We also work to ensure forms are clearly labelled so that customers using screen readers can complete enquiries and requests.
Keyboard Navigation and Focus
The website for Storage Crystal Palace is developed so that most content and interactive elements can be accessed using only a keyboard. We work to keep a logical tab order throughout the pages and maintain a visible focus state, so you can see which link, button or form field is currently selected. This supports people who navigate without a mouse, including users of assistive technologies and those with mobility or motor impairments.
Text Size, Colour and Readability
We aim to use clear fonts, sufficient text size and strong colour contrast between text and background. This helps visitors with low vision or colour-vision differences to read information about our storage units in the Crystal Palace area more easily. Where possible, our layout is responsive, so content adjusts to different screen sizes and zoom levels without losing readability or functionality.
Ongoing Improvements
Accessibility is an ongoing process. We review our website and services regularly to identify areas where we can improve support for customers who need accessible storage in Crystal Palace. As standards, assistive technologies and customer needs evolve, we will continue updating our digital content, booking forms and facility information to better support accessibility.
Facility Accessibility
In addition to our website, we also consider accessibility at our physical storage facilities in the Crystal Palace area. This may include providing clear signage, well-lit routes, and information about access points, lifts or other on-site features that can assist customers with different mobility needs. Availability of specific physical accessibility features can vary, so we encourage you to contact us in advance so we can discuss your individual requirements.
Requesting Assistance or Accessible Formats
If you experience any difficulty using our website, accessing information about our Crystal Palace storage units or completing an online form, we want to hear from you. You can contact us to request information in an alternative format, to ask for help with a booking or to provide feedback on any access barriers you encounter. We will review your comments carefully and work to address issues where we are able to make reasonable improvements.
Feedback on Accessibility
Your feedback plays an important role in helping us improve accessibility at Storage Crystal Palace. If something is hard to see, hear, understand or use, or if you have suggestions for how we can make our storage services in the Crystal Palace area more accessible, please get in touch and describe the issue, the page or service you were using and the type of device or assistive technology involved. We will do our best to respond and, where possible, include your suggestions in future updates.
This accessibility statement will be reviewed regularly as we continue to improve the accessibility of our website and services for everyone in the Crystal Palace community.




