Storage Crystal Palace Terms and Conditions
These Terms and Conditions set out the basis on which Storage Crystal Palace provides storage and related removal services within the United Kingdom. By making a booking, using our storage facilities, or instructing us to carry out removal or transport services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Company means Storage Crystal Palace, the provider of storage and related moving and removal services.
Customer means any individual, partnership, company, or organisation that enters into an agreement with the Company for storage or removal services.
Services means any storage, removal, packing, loading, transport, or related services supplied by the Company to the Customer.
Storage Facility means any storage unit, container, warehouse space, or premises operated or arranged by the Company.
Goods means the items, belongings, furniture, or any other property entrusted to the Company for removal, storage, or related services.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation, booking confirmation, or invoice.
2. Scope of Services
The Company provides storage facilities and related services including collection, removal, local transport, and delivery of Goods within its operating area. The specific Services to be supplied will be set out in the quotation or booking confirmation issued to the Customer.
The Company may refuse to accept any Goods or any request for Services at its discretion, in particular where the Goods are hazardous, illegal, or unsuitable for storage or transport.
3. Booking Process
All bookings for storage or removal Services must be arranged in advance with the Company. A booking may be made by the Customer in writing or through any booking process made available by the Company from time to time.
The Company may provide an estimate or quotation based on the information supplied by the Customer, including details about the volume and nature of the Goods, access conditions at collection and delivery addresses, and the anticipated duration of storage.
Any quotation is given on the basis of the information supplied by the Customer and, unless otherwise stated in writing, is valid for the period specified in the quotation or, if no period is stated, for 30 days from the date of issue. Quotations are subject to change if the information provided is incomplete or inaccurate, or if the scope of work changes.
A booking is only confirmed when the Customer has accepted the quotation or booking proposal in the manner requested by the Company and, where required, has paid any applicable deposit. The Contract will then be formed on these Terms and Conditions.
The Customer is responsible for ensuring that all details in the booking confirmation are accurate. Any discrepancies must be notified to the Company as soon as possible.
4. Payments and Charges
The Customer agrees to pay the charges set out in the quotation, booking confirmation, or applicable tariff. Unless otherwise agreed in writing, charges are exclusive of any applicable value added tax or other taxes, which will be added at the prevailing rate.
The Company may require a deposit or advance payment as a condition of confirming a booking. Any remaining balance is payable by the due date stated in the invoice or on or before the date of provision of the Services, whichever is earlier, unless agreed otherwise in writing.
For ongoing storage, charges are generally payable in advance for each billing period. The Company reserves the right to review and vary storage charges by providing reasonable notice to the Customer. Continued use of the Storage Facility following such notice constitutes acceptance of the revised charges.
Payment must be made using a method accepted by the Company. The Customer is responsible for ensuring that payments are made on time. If payment is not received by the due date, the Company may apply interest on overdue amounts at a reasonable rate, suspend Services, deny access to the Storage Facility, and ultimately apply the lien and sale procedures described in these Terms and Conditions.
Where the Company undertakes removal or transport services, additional charges may apply for waiting time, delays caused by the Customer, difficult access, additional labour, packing materials, or services that were not anticipated at the time of quotation.
5. Customer Responsibilities
The Customer is responsible for ensuring that the Goods are properly packed, labelled, and prepared for storage or transport, unless the Company has agreed to provide packing services.
The Customer must ensure that the Goods do not include any prohibited items, including but not limited to perishable goods, living creatures, explosives, flammable or hazardous substances, illegal items, or anything that may cause damage to property or pose a risk to health and safety.
The Customer must provide accurate and complete information about the Goods, including their nature, approximate volume or weight, and any special handling requirements.
The Customer is responsible for providing safe, reasonable, and lawful access at collection and delivery locations, including making any necessary arrangements for parking or loading permissions.
The Customer must notify the Company immediately of any change in contact details or billing information and must keep the Company informed of any material changes that may affect the provision of Services.
6. Use of Storage Facilities
Where the Customer rents or uses a Storage Facility, the Customer must use it solely for the storage of Goods that comply with these Terms and Conditions and any site rules notified by the Company.
The Customer must not use the Storage Facility as a residence, office, or for any business activity requiring regular public access. No alterations or attachments may be made to any part of the Storage Facility without the prior written consent of the Company.
The Customer must comply with all reasonable instructions given by the Company regarding security, safety, access arrangements, and operational procedures at the Storage Facility.
Access to the Storage Facility may be subject to specified opening hours or appointment arrangements. The Company reserves the right to vary access hours, temporarily restrict access, or close the Storage Facility where necessary for safety, maintenance, or legal compliance.
7. Waste and Prohibited Items
The Customer must not store or present for removal any items classified as hazardous, toxic, explosive, or otherwise restricted under applicable law or guidance. Examples include but are not limited to gas cylinders, flammable liquids, corrosive chemicals, firearms, ammunition, illegal substances, and biological waste.
Perishable food items, plants, and any materials that could attract vermin, pests, or cause contamination are not permitted in the Storage Facility unless expressly agreed and suitably contained.
Waste materials must not be left in common areas, car parks, access routes, or any part of the Storage Facility not expressly allocated for the Customer's use. The Customer must not use the Storage Facility as a place to dispose of or abandon waste.
The Customer is responsible for removing all waste and unwanted items at the end of the storage period. If the Customer fails to do so, the Company may remove and dispose of such items and charge the Customer a reasonable fee for removal, cleaning, and disposal, including any regulatory or specialist disposal charges.
The Customer must comply with relevant waste regulations and is liable for any environmental or regulatory infringement arising from prohibited or improperly stored items.
8. Cancellations and Changes
The Customer may cancel or request to change a booking by giving notice to the Company as early as possible. Any cancellation or change is subject to acceptance by the Company and any specific terms stated in the quotation or booking confirmation.
Where the Customer cancels a removal or collection booking within a specified period before the scheduled date, the Company may charge a cancellation fee. The applicable notice periods and fees, if any, will be set out in the quotation, booking confirmation, or current tariff.
If the Customer cancels ongoing storage, any refund of unused storage fees will be at the discretion of the Company and may be subject to a minimum notice period. The Customer must promptly remove all Goods from the Storage Facility at the agreed termination date and settle any outstanding charges.
The Company reserves the right to cancel or suspend Services where the Customer is in breach of these Terms and Conditions, has overdue payments, or where the Company is unable to perform the Services due to events beyond its reasonable control.
9. Liability and Exclusions
The Company will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that some risk of loss or damage to Goods is inherent in storage and transport services.
Unless otherwise agreed in writing, the Company's liability for loss of or damage to Goods, however arising, is limited to a reasonable amount reflecting the nature of the Services and charges paid, subject to any specific limits notified to the Customer. The Customer is encouraged to arrange appropriate insurance cover for their Goods, either through their own insurance arrangements or, where available, through insurance options notified by the Company.
The Company will not be liable for loss, damage, delay, or failure to perform caused by circumstances beyond its reasonable control, including but not limited to adverse weather, traffic conditions, accidents, fire, flood, natural disasters, acts of government or public authority, industrial disputes, or failures of utilities or communications.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the Services or the Contract.
The Company does not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.
10. Insurance and Risk
Unless expressly stated otherwise, the Company does not provide insurance for the Goods as part of the standard charges. The Customer remains responsible for insuring the Goods against loss or damage during storage and transit.
Risk in the Goods remains with the Customer at all times, except for such periods and to such extent as may be required by applicable law or expressly agreed in writing between the parties.
The Customer should ensure that any insurance policy covering the Goods includes cover while in storage and during transport with the Company, and that the insurer is aware of the nature of the Services provided.
11. Lien and Disposal of Goods
The Company has a lien over the Goods for all sums due and payable by the Customer under the Contract or any other agreement between the Customer and the Company. If any charges remain unpaid after the due date, the Company may retain the Goods and deny access until full payment is received.
If the Customer fails to pay outstanding amounts or collect the Goods within a reasonable period after notice is given, the Company may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods. The Company will apply the proceeds of sale towards the outstanding charges and reasonable costs of sale and disposal, and will hold any remaining balance for the Customer.
The Customer will remain liable for any shortfall if the proceeds of sale are insufficient to cover the Company's charges and costs.
12. Data Protection and Privacy
The Company will collect and process personal data relating to the Customer for the purposes of administering bookings, providing Services, processing payments, managing accounts, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and any privacy information issued by the Company from time to time.
The Customer is responsible for ensuring that any personal data supplied to the Company is accurate and up to date.
13. Complaints and Disputes
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, providing reasonable details of the issue. The Company will investigate and aim to resolve complaints in a fair and timely manner.
Any claim relating to loss of or damage to Goods must be notified to the Company within a reasonable period of discovery, and in any event within any time limits specified in the Contract or by applicable law. The Customer should provide evidence of the alleged loss or damage and any relevant supporting documents.
14. Changes to Terms and Conditions
The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date of publication or notification. For ongoing storage or long-term arrangements, the Company will give reasonable notice of any material changes. Continued use of the Services after such notice constitutes acceptance of the updated terms.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any non contractual disputes or claims.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict the further exercise of that or any other right or remedy.
The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the operation of its business, provided that such assignment does not materially reduce the level of service provided to the Customer.
These Terms and Conditions, together with any quotation, booking confirmation, or other agreed documentation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings, or representations, whether written or oral.
